Cancellation and Refund Conditions

Our brand protects the rights of consumers and aims to prioritize after-sales customer satisfaction. Any dissatisfaction you may experience with the products you purchase, any problems arising from production and cargo are evaluated by our team members and resolved as soon as possible.
You can find the necessary conditions for us to serve you better and faster regarding product returns below; If any of these are missing, the product return will not be accepted.

Requirements for returns

1. Returned product
2. Shipment note and invoice (With all documents)

1. Returned Product

a- Returns of used or damaged products are not accepted.
b- The product to be returned must be delivered within 14 days, complete and undamaged, together with its standard accessories, in the same condition as received.

2. SHIPMENT NOTE OF THE PRODUCT TO BE RETURNED

a- For the return process, the product's shipping note must be sent.

ABOUT OTHER CONDITIONS AND RETURN SHIPPING FEES

a- If the products sent to our return department are delivered in accordance with the return conditions, the refund of the product amount will be processed on the day the product reaches us. The time it takes for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in your account within 14 business days.
b- You can send the products you want to return free of charge via Aras Cargo.

SHIPPING THE PRODUCT TO BE RETURNED

The product to be returned will only be accepted by Aras Cargo company, which we have an agreement with. Other than this, the return and transportation costs of the products that reach us with any cargo company will not be accepted.

General return conditions are as follows;
- Returns must be made with the packaging.
- Returns of products whose original box/packaging is damaged, cannot be resold, or cannot be purchased by another customer are not accepted.

ORDER CANCELLATION

Dear customers, you can cancel your orders that you have given incorrectly or abandoned. During campaign periods, emails are checked late due to intensity. There is a possibility that the product has been shipped. If the product has not been shipped in cancellation transactions, the entire fee will be refunded using the method you used to make the transaction. If the product has been shipped, the refund will be made after deducting the shipping fee or fees.

Product Return Address:
Merkez Mahallesi Gungoren Cad. 713 Street No:8, 34164 Bagcilar/Istanbul

(Aras Cargo Recipient Code: 2204854551213)